Royal Enfield — Disappointing customer service

I had booked royal enfield meteor 350 supernova on 26/03/2022. After few months the salimath engineer staff said there is a new vehicle with same model but without navigation . He asked me to chose between with navigation or without navigation vehicle . I chose the new model without navigation vehicle . Accordingly a new model vehicle was booked last month . Now when I contact salimath engineer's staff CHENNAMMA ( staff name )regarding the status of my vehicle, she says she will look into it and call me back. But there is no phone and no response from her side . It's been one month still no response . Every time I call she says the same thing, but no response. Worst customer service and very rude behavior. I feel cheated and if proper response is not given henceforth then I will have to pull the case to court . So look into the issue with utmost seriousness. My details are as follows
Name : Ajay Patil
Booking ID BKG004512DE00342.
Phone number : [protected]