Royal Enfield — due to corrosion or rust in the end of silencer getting tired off

I purchased a royal enfield – 350 classic bike for my son and it was delivered on 17th may, 2017 from tecnic motors agara, ring road, bangalore. Now from jan -2019 we noticed rust type of thing at the end of silencer and now almost it looks like as if it is tored (Punctured) at two spots.
Today, i went to dealer and asked why it has happened to our bike only or is it regular with all the re – 350 classic bikes. His explanation, i was unable to follow. I asked him to replace with new silencer (Part of). He asked approximately rs.2500/- as the warranty which is for two years only. If it would have been in may-19, he could have done free of cost. But this rusting we noticed in jan-19 only, i thought it will go if bike is cleaned. So this issue was in warranty period only.
I request you through this mail give instruction to technic motor, hsr layout, ring road, agara, bangalore or any dealer in bangalore to replace the required silencer (Part of) at the earliest.

Expecting a positive response from your side at the earliest.
Was this information helpful?
No (0)
Yes (1)
Royal Enfield customer support has been notified about the posted complaint.
 
1 Comment

Comments

Just after 3 months o[censored]se got the problem of roadside breakdown.. Even after just the usage of 6 months had to replace the clutch plate..again after 10 months o[censored]se before even completion of 1 year going through roadside breakdown again..highly unsatisfied with the quality u guys are providing..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3471
    Pending
    0
    Resolved
    370
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information