Royal Enfield — engine howling, noise timing problem

Address:

600082

Hi team,

This is my worst experience i ever had so far with any other brand bikes in india.

I am getting some weird noises from engine, i just clocked only 2300 km, and given service to sri venkateswara bike zone, pallikaranai, on 06th feb 2018, i have clearly communicated about engine noise, never ever bothered about this noise, and just done general service and returned my bike stating all bsiv engines have the same problem. But day by day when engine gets heated, noise levels would be very high, there are chances if some one from rto sees, he may penalize for the sound pollution.

And after clocking 3000 km i took bike royal enifield showroom near our office i speed motors (Pursawakkam) they confirmed there is major engine problem warranty needs to be claimed, and they suggested me to go venkateswara motors, since bike was bought from this showroom. And i took the bike to another showroom in greams road velvan motors, they too confirmed there is engine noise, need to check head cam, timing, if it is required need replace some parts through warranty, and advised me to go to venkateswara bike zone, since the bike was bought from that showroom.

Really i got pissed off and i tried to contact customer care no "[protected]" this is devils no, tired for more than 4 hrs, and its by bad luck, unable to connect customer care.

I shifted my house from pallikaranai, and now the distance from home to svbz is 30km, so that is the reason i was trying my luck in near by showroom, it is very strange that warranty can be claimed only from specific showroom like, where the bike is bought, in india no bike two wheeler brand has this condition.

And on 04th april again i went to svbz and informed the same stating all showroom confirmed there is major problem in engine, warranty has to be claimed, even head engine specialist from svbz confirmed there is engine owling noise.

But all of sudden i got sms we have rectified the problem, you can take delivery of your bike, i took delivery of bike on 05th april 2018, below are job card details.

Rjc[protected]

Chassis no: me3u3s5c1hd856598
Engin no : u3s5c1hd020968

After riding 10km, again the noise started and this time sound was little high than earlier.

So again i took my bike to svbz and told him i am having same problem, below are job card details.

Second time : 06th april 2018

Job card no: 4752 (Since bike is yet to be delivered, only temp partial no is given, once complete bill is settled full job no would be provided).

Now engine specialist from svbz confirmed i will ride the bike for 30km and will check the problem, just give me 2 days.

I am not able to understand, after purchasing bike for 1.5 lakh, defective products are delivered to customer, i think really there is no proper quality checks procedures are not followed in factory, even in this world people are talking about ai, block chains, robotics etc still royal enifield is following traditional methods of manufacturing.

I am automobile enthusiast, i have seen couple of blogs, every where people are fed up of engine complaints, it so strange, even in official web site, if we see customer review, we can find so many complaints.

I own, yamaha fzs, yamaha fz25, yamaha fz16, hero xtreme, suzuki gixxer, suzuki gs150, royal enifield electra cast iron 5speed, pulsar 180 and passion pro.

One of the worst experience i had with this classic 350, now i have updated all my blogs about my story, at least my story can change the intention or prospective buyers of royal enifield.

And also planning for legal course of action of my problem, only 2 yrs warranty is on record, but in real time there is no implementation.

I have to travelling to pallikarnai from kolathur for claiming warranty couple of times, almost 70km up and down.

Regards
Rajkumar kurmala

[protected], [protected]