Royal Enfield — Fraud service charges manmohan royal enfield services chandigarh phase 1

Address:

Manmohan Auto Stores, SCF-6 Sector 27/C, & Industrial Area Phase 1 Chandigarh, 160019

Hi all,

This is to bring into your kind perceive that i'm a loyal customer of royal enfield classic 350 cc. Register no. Hp14c5577 bought in sep'17 and was extremely happy with the services of all the dealerships where i serviced my bike including himachal pradesh tapan, in delhi lamba enterprises & even had amc from lamba enterprises delhi but i shifted to chandigarh and today i got my bike serviced from manmohan royal enfield service dealership and got my bike picked from elante office as i work there, then i received a call from the advisor name harpreet singh (Jc[protected] who gave me the estimate of rs.2060 and explained everything but post that i received a call from mr. Surrender floor incharge and said that my bike rear bush need to change, to which i asked about the price for the same he informed me 800+ to which an agreed and when i received my final bill it was rs. 3486.24 which was shocking for me as it was earlier informed that the total will be around rs. 2800+. I went to receive my bike at 5 pm and checked the job card wherein they did not take my consent for brake shoe kit because i had replaced it in my last service. Secondly, they lied to me that the cost of bush is around rs. 800+ which is actually rs. 140 only but the labor they charged was rs. 885 as to charge labor from the customer they tricked me by saying you back tier is shaking and bush needs to be replaced wherein i didn't have any problems of getting it changed but they lied to me for this small thing they even asked me to replace the front disk pads as well to which i refused. Then i had a word with service manager mr. Ravneet singh and explained to him about the fraud they are doing to which he apologized and said i'll give discount sir don't worry i'm giving rs. 200 discount for there mistake to which i refused and asked them to charge the full amount of rs. 3486.24. I even asked for the email i'd of royal enfield he shared the support email i'd and even asked for the email i'd of the owner as well but he shared support email i'd only. Then i was standing in front of the cash counter and asked for the job card as i wanted to click the picture for the proof to which mr. Anil (Cashier) said we can't give the job card as it is our document. I again requested mr. Anil that i only want to click pictures of the job card and will return you back he said you paid the bill now we can not give you the job card. It is truly unprofessional and unethical which is happening in manmohan royal enfield service center.

Thanks & regards,
Krishan kumar
[protected]
Krishan. [protected]@gmail.com