Royal Enfield — louder sound from [re-350 std blk] engine in warranty still valid motor cycle

Address:	Ernakulam, Kerala, 682024
Website:	www.royalenfield.com/locateus/dealers/?country=90&state=18&city=172

Dear sir,
I had purchased this royal enfield bike 350std blk [kl-07-cl-120] on 03/06/18 from royal enfield brand stores no 25/85a, koonamthai, edappally, kochi, kerala,. At idle the engine start to produce a unusual vibration and loud sound after first service. This was reported to re customer care manager and their team. They had serviced accordingly. But after again the engine noisy sound has become more louder than the previous time. During that time i had contacted the show room staff but they were not helpful. I am not using this vehicle for the last few months as it is very noisy. Presently, i am on a visit to kuwait and will be back in december this year. I want my royal enfield ready for ride by then. As you are aware the vehicle is still under warranty period. I could not go for a single ride satisfactorily till now.
Therefore, this is my humble request to you to interfere in the matter and direct the concerned staff to rectify the system of my re.

I hope you may take necessary action in this regard.

Yours faithfully,
Linu joseph.