Royal Enfield — Manufacturing defect in Thunderbird 350CC November 2013 Purchase

Address:Pune, Maharashtra

I have a thunderbird 350cc which i purchased in November 2015. After just 2 months of running the battery of the vehicle died. I approached Platinum Auto Pune for the repairs where they said the battery will be replaced in warranty. I left the bike there for close to 15 days until he replacement battery arrived. The replacement battery lasted for 40 days and had to be replaced again in January 2014. This was my second battery. It lasted for close to a month when it died again. This time i objected the frequent battery failures seeking an electrical check. After leaving my bike in service center for close to 10 days i got my third battery and the service center claimed that they have checked the electrical system thoroughly and there was nothing wrong with the bike. After this incident the bike was running fine for close to a year. Although there was a perid of 4 months where i was out of station and the bike was scarcely running. My 4th battery failed this year in March 2015. I approached the service center who explained that i have to pay for the battery as the battery coming inbuilt from company has only 1 year warranty as opposed to standard 18 months of exide. Moreover the date of calculation was that of date of sale instead of the date of last battery replacement. I paid for my 5th battery which cost me 2600 from exide and it was installed on 2nd of July. Today after less than 60 days of replacement the battery has failed again. I am refusing to install a 6th battery in my bike as i know it has been a defect in bike since manufacturing. The company is inefficent in resolving the issue and i have bills to contest them in consumer court. Please advise due course of action.
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3454
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information