Royal Enfield — Negligence in servicing my bike and poor response from service centers

vaibhav270

from Noida, Uttar Pradesh

Address:	411012
Website:	Royal Enfield

I bought my bike(Royal enfield classic 350) from "Nand Enterprises" Satara and within 1 month of my purchase my bike started facing self start not working issue. i gave my bike to Royal enfield service center in pune(Address: Rahul Chambers, Old Mumbai Pune Hwy, Kasarwadi, Pimpri-Chinchwad, Maharashtra 411034). They gave me a reason saying my bike has rectifier issue, so i asked them to replace it as my bike was into warranty period. i got got a reply saying we dont have that part now and we will let you know once its there. I kept on following up with them for 3-4weeks but didnt get a proper response. finally i took my bike to the showroom from where i bought it(Satara). There i was told that rectifier is fine it was battery issue and they refused to take the responsibility of replacing the battery as its Exide's product. I had to get the battery replaced on my own from a Exide dealer and starter problem got solved for time being. recently because of some reason the terminal connected to my battery got defused and it broke. instead of asking the showroom people to give attention to that issue during my latest servicing(servicing done in Kings Auto servicing center Baner) my issue was ignored and because of which i had face serious issues where my bike refused to start and had to deal with 187kgs in middle of nowhere.

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Comments

arjunb25

from Bhusawal, Maharashtra

First of all if your problem has not been solved till date as we speak first thing on Monday go to the dealer or service station with your book and get it written in black and white about the problem and that they will solve it as what I feel they are waiting for your warranty to lapse and after which they can chew some money from you and through which they won't be giving warranty on the said part. So go and get them.