Royal Enfield — poor service and manufacturing defects

alson ea

from Ernakulam, Kerala

Address:

Thrissur, Kerala, 680002

To whomsoever this may concern,

I, alsone. A had bought a brand new bullet with the highest of hopes and expectations. From the day i started my experience of my new vehicle, day after day something or the other goes wrong. There is an abnormal noise which i came to later know as tappet noise.
A few days ago i gave my bike for service with a few concerns that i have been facing throughout the time i bought the bike. The service staff at pinnacle thrissur would not even cooperate for noting the concerns on the system. What ever problems i had is supposed to be “normal”. The bike was purchased in january 2017 and it has rust and scratches all over the bike and that by pinnacle standard is normal for all bullet bikes. The chrome is peeling off in areas which is evident to any normal person whereas the service staff would not even notice it even after mentioning it
I hope i get justice for the troublesome experiences faced by me.
I have attached photos of the concerns that have been mentioned by me numerous times to pinnacle (Bullet dealer in thrissur)
The most irritating part of the service experience was that the service personnel would not even note by complaints in their system so as show that i have not mentioned any issues with my bike.

Please do the needful so that i can get my bike in perfect condition.

Thanks and regard’s,

Alson e. A.

+9 photos

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Royal Enfield customer support has been notified about the posted complaint.

Aug 04, 2017

Updated by alson ea Please Call me anytime...[protected]...till now no response

Aug 25, 2017

Updated by alson ea Royal Enfield — poor service and manufacturing defects

To whomsoever this may concern,

I, alson ea. A had bought a brand new bullet with the highest of hopes and expectations. From the day i started my experience of my new vehicle, day after day something or the other goes wrong. There is an abnormal noise which i came to later know as tappet noise.
A few days ago i gave my bike for service with a few concerns that i have been facing throughout the time i bought the bike. The service staff at pinnacle thrissur would not even cooperate for noting the concerns on the system. What ever problems i had is supposed to be “normal”. The bike was purchased in january 2017 and it has rust and scratches all over the bike and that by pinnacle standard is normal for all bullet bikes. The chrome is peeling off in areas which is evident to any normal person whereas the service staff would not even notice it even after mentioning it
I hope i get justice for the troublesome experiences faced by me.
I have attached photos of the concerns that have been mentioned by me numerous times to pinnacle (Bullet dealer in thrissur)
The most irritating part of the service experience was that the service personnel would not even note by complaints in their system so as show that i have not mentioned any issues with my bike.

Please do the needful so that i can get my bike in perfect condition.

Thanks and regard’s,

Alson E. A.

PLEASE CALL ME ANYTIME...[protected]...E-MAIL [protected]@gmail.com

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Comments

PRAVIN JERRY

from Coimbatore, Tamil Nadu

Very poor services and extra billing

sangeeta thosar

from Mumbai, Maharashtra

To whomsoever this may concern,

A had bought a brand new bullet with the highest of hopes and expectations.i booked car with brahma Motor at Shivaji nagar (pune) booking date11 oct 2017, delivery date 23/nov/2017, General manager(MRUDUL BHAVE) told me this vehicle manufacturing december 2017. its possible...?????? from starting back disk break problem still not solve this problem ...The back disk break problem which is evident to any normal person whereas the service staff would not even notice it even after mentioning it.
I hope i get justice for the troublesome experiences faced

Deepak swami
[protected]
chassis no #ME3U3S5C1HM225775#
Thunder bird
[protected]@gmail.com

[email protected]

from Hubli, Karnataka

70% of royal enfield motor cycles are defective pieces.and you can visit service center more than one time every month.and they won't solve it completly for ever.

DSNAGARAJU DSNAGARAJU

In 1st service only oil &Labour fees are taken but in tumkur royal enfield service centre 1800 unnecessary amount is billing this kind of service is very bad

mohd fuzail

Hello, this is Fuzail from Lucknow, it is to bring to your knowledge that I have bought a Royal Enfield Electra from Balaganj showroom in Lucknow. Within 1 week, the whole electric wiring of the bike has burnt up. I have met the Balaganj showroom representatives many times but the say they can't help. I have left the bike with those guys. I need an urgent solution. Hoping for a better response. You can contact me on [protected], [protected]

Ramesh Chabbi

First time going royal Enfield showroom full respect purchase royal Enfield Thunderbird x going to services not responsive anyone my problem is your service centre is not good please tel me service centre stops give respect all customer unnecessary bil not given customer please I will purchase the my bike date 10.12.2018 silencer is full sound muffler problem warranty details is not telling me I want my silencer warranty details and my problem change the my silencer hey is telling me 3-4 month timing I will change your silence
I AM VISITING DATA 27.10.2020 IN SHOWROOM
I am attaching my documents and vehicle photo
Please reply me I'm waiting your reply

Salimath engineering
Gokul road Hubli

From RAMESH CHABBI
KARNATAKA STATE
DHARWAD DISTRICT
HUBLI
MY CONTACT NUMBER
[protected]

Ramesh Chabbi

What happened to my complaint why not responsive complaint my silence is full sound I will give complaint to month no response in anyone please contact me my problem solve me

First time going royal Enfield showroom full respect purchase royal Enfield Thunderbird x going to services not responsive anyone my problem is your service centre is not good please tel me service centre stops give respect all customer unnecessary bil not given customer please I will purchase the my bike date 10.12.2018 silencer is full sound muffler problem warranty details is not telling me I want my silencer warranty details and my problem change the my silencer hey is telling me 3-4 month timing I will change your silence
I AM VISITING DATA 27.10.2020 IN SHOWROOM
I am attaching my documents and vehicle photo
Please reply me I'm waiting your reply

Salimath engineering
Gokul road Hubli

From RAMESH CHABBI
KARNATAKA STATE
DHARWAD DISTRICT
HUBLI
MY CONTACT NUMBER
[protected]

Ramesh Chabbi

im going today Royal Enfield showroom is telling me Model is closed not giving old model production in stock Thunderbird x any product is not given showroom and then is telling me not in product go showroom pls you go outside servicing telling me I am not happy Royal Enfield Thunderbird x only giving response new bikes why not giving you are old bikes my problem is not solid I will give the complaint consumer forum

I will purchase the my bike date 10.12.2018 silencer is full sound muffler problem warranty details is not telling me I want my silencer warranty details and my problem change the my silencer hey is telling me 3-4 month timing I will change your silence
I AM VISITING DATA 27.10.2020 IN SHOWROOM
I am attaching my documents and vehicle photo
Please reply me I'm waiting your reply

Salimath engineering
Gokul road Hubli

From RAMESH CHABBI
KARNATAKA STATE
DHARWAD DISTRICT
HUBLI
MY CONTACT NUMBER
[protected]

Sudesh Tomer

Aug 16, 2021

Dear Sir I have complaint rear disc brake jamm last 1.5 year every time change oil and brake pad but problem not solve till attached vidio 15/8/2020 and i am going for service 9 august but no any answer in service provider and invoice copy attached latest and previous
REAR BRAKE DISC JAAM
26/10/2020
SOHAN AUTO BALLABGARH FARIDABAD HARYANA 121004
350 CLASSIC GUNMETAL GREY ABS 2018
HR29 AT 4830