Royal Enfield — proper service protocol not followed

Address:

sector 63, noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I am a proud owner of a royal enfield classic 350 black color and being a rider by heart i have always loved the machine and its durability. This is my recent experience with the authorized service center as i always take my bike to the showroom only, within my 2 years of ownership i have driven the bike 45100 kms and i have got my engine oil changed in every 1500 kms which is always done at a authorized showroom. Since past 6 months i have only visited the sector 63 noida showroom as well as they have all the records of the service history. Since past few months my bike started consuming the engine oil in a huge amount and i got the engine oil changed on the below mentioned dates and respective kilometers:-

14th nov 2018 @ 39521 kms

11th dec 2018 @ 39953 kms

21st jan 2019 @ 41468 kms

15th feb 2019 @ 42400 kms

27th mar 2019 @ 44132 kms

(All the records mentioned can be cross checked with the showroom)

Even after getting the new original engine oil every time, the bike would return to the showroom without any engine oil left in the engine and the service adviser never informed me that the engine required a complete change of engine piston and crank. They always told that this is not a major issue and getting the clutch plate replaced will work fine in the bike. Even after getting the clutch plate replaced with the 500cc clutch plate the engine oil consumption issue was still there. However, i still kept on sending the bike for re-work to the service center again and again and they never informed me. However, they always assured me that my engine was healthy and there were no possible issues that could occur in the bike in future. On 27th march i got the bike ready for my kasaul trip scheduled on 16th april. Again i was unsure about the engine oil so i have again got the engine oil changed on 14th april and as soon as i reached kasaul i started hearing weird sounds from the engine and i took it to a nearby mechanic who told me that there was no engine oil left in the engine again. I contacted the service adviser and informed him that the oil has been consumed again in just 850 kms and he told me to get the engine oil replaced locally and get the bike to the service center for inspection. I got the new original engine oil and brought the bike back to noida. After that i again took the bike to the noida sector 63 service center and they told me that again due to no engine oil (Which means the bike consumed the engine oil again during my return from kasaul) the crank and the piston have been damaged and will cost approx. 22000 inr to get them changed.

My question to the showroom is "why they have not informed me for the possible issues in my bike during the past services?". I rightfully demanded free of cost service from the service center and while having a word with the general manager of the service center, he told me that royal enfield engines do not have a life of more than[protected] kms. Yess!!! This statement was given by the general manager of the service center himself.

We all riders know that royal enfield engine requires oil change in every 2000 kms and even after having a maintained service record with the service center only. They say that this is completely my responsibility to check the crank and piston of the engine. My another question is "can royal enfields only run[protected] kms??" if yes, according to the general manager, then my rider friends i am really scared that we have invested our money on a bike which only has a life of 50000 kms.

This is my request to the authorities to revert me back as this kind of pathetic service can never be imagined by royal enfield. If my problem does not gets addressed within 24 hours, i will file a legal complain against the service center who have not informed me and have not followed any of the commitments that are displayed in the service center just to make fool of their so called valued customers. I have also attached a picture of the commitment list displayed in the showroom. This is such a shame for a brand like royal enfield to hide the root problems and extract money from its customers. Also the employees have got the authority to shout on the customers face saying that the royal enfield mechanics do not have the responsibility of informing about any possible issues while standing below the commitments banner of royal enfield.

Link of the so called commitment list of royal enfield:-

https://drive.google.com/open?id=1ie6N8Mq6zxYdMvDDJW4JcjM_fuC_vDOS

Regards,

Akshay chawla,

Bangalore roadies,

C. O. R. E delhi

Contact no: [protected], [protected]