[Resolved]  Royal Enfield — Refund issue of Rs 10000

Address:

Solitaire Automotive :- A - 60C, Sector - 63, Noida - 201301

I booked classic 350 marsh grey on 15th October 2021 from Solitaire Automotive sector 63, noida. They told me that I will receive my bike within 2 months. Till 28th feb 2022 I did not received my bike. Then on 1st March I cancelled the booking. Mr. Radesh told me that after otp you will recieve the cheque within 10 - 15 days.
I did not received otp for 2 days then I called customer care they registered a complaint then on 4th March I received a call from showroom and they send me the OTP.
I waited for 15 days after that they did not give me my cheque till now. I visited the showroom multiple times, called sales executive multiple time but they either did not pick up my call or kept on making excuses.
Excuses are like the owner of the shoowroom has not signed the cheque, come after 2 days, the person who is having the cheque is not available, cheque is not ready. Cheque is with Mr. Mohit he is on holidays.
I don't understand one thing what my cheque is doing outside the showroom. Even after fighting with them they start using sentence like " tu mil mujhe aaj ".

I have called customer care multiple times and they only give 2 statement we have accelerated the problem and we have highlighted the problem. You will get call within 24 hours but no one call me.

Now customer care don't reply me when I send them mails.

You people charge Rs 2.5 lakh for a bike but not able to gove proper service to the customer. Pathetic services.