Royal Enfield — request for replacement of royal enfield billet bike with major engine complaint reg:

10.06.2015 From, ZAKARIYA. C. Chuzhalikkara (H) Valiyaparamba (PO) Koduvally (Via) Kozhikode Kerala Pin – 673 572 (Pin) Ph: [protected]. Email:[protected]@gmail.com To, The Customer Care Royal Enfield India. Sub: Request for replacement of bullet bike with major complaint reg. Sir, I have been using Royal Enfield Bullet for the past 7 years. Last year (31.01.2014) I bought a new STD Bullet from Blue Mountain Autos Kozhikode, Kerala. Engine No: ME3V3K5COEA388419. I had given it for regular services and complained about the engine noise, oil leakage, parking light getting fused during every free services. You will be able to see that engine case has been scrapped. It is understood that only temporary service repairs had been done. Due to the loud engine noise I took the Bullet to Blue mountain service centre again. They registered my complaint and told me that the engine had a major problem. Now they are telling me that the repairs would cost Rs.10, 000/- (Ten thousand). I had brought that complaint to their notice during the warranty period itself. But they did not rectify the problem of the engine. It is only when the warranty period is over that they informed me that there was a major problem in the engine. I am sorry to say that this is nothing more than deceiving the customers. It is only one year four months since I purchased the bullet and it has only run 6360 kms. you may be able to understand the fact if you go through the service records. I understand that it is only due to the manufacturing defect that such a complaint has arisen. Hence I wish to get back the true value of the money which I have spent. Since I am the state leader of a leading political party of Kerala, I always have a very busy schedule and have no time to visit the workshops frequently. So I sold my old one and bought a new one to relieve me of such problems. But things have not gone as I had expected. The vehicle is still at the service station for the last three weeks and this has caused a lot of inconveniences. So I expects you to attend to the grievances of your valued customer. Royal Enfield is a reputed company which has earned the good will of its customers for generations. So the company is liable to replace the defective vehicle. I expect that you will replace the bullet bike with a new one, failing which legal action against the company will be considered. Yours faithfully, Sd/- Zakariya. C. Mob: [protected] email: [protected]@gmail.com