Royal Enfield — Request to change the silencer

Address:

Royal Enfield, No 624, Tiruvottiyur High Road, Tiruvottiyur, Chennai - 600 019

Dear Sir / Madam,
We are writing this letter with a heavy heart as no one has contacted us so far to resolve the issue. We purchased Royal Enfield Classic 350 from Riders Ikon formerly Sheriff Motors, Sai Babakovil, Coimbatore on October 10, 2017. The motorcycle has done 15688 Kms so far. We give it for service promptly. A few months ago, we noticed a strange problem in the silencer that the silencer is totally corroded and broken. We approached the service personnel at Riders Ikon, Sai Babakovil, Coimbatore and they told that the warranty should be applicable for two years only refused to consider our appeal to replace the silencer at free of cost as the silence is expected to meet at least a reasonable lifecycle of the motorcycle. How is it possible to get corroded and broken in two years and eight months as we follow all instructions of the company carefully? We wanted to purchase the Royal Enfield motorcycle because of my uncle who purchased the same in the 1980s and he still cherishes the memories of the Royal Enfield motorcycle ride and considers the motorcycle as one of his assets. He has the same silence even after 40 years, but we have the silencer issue within three years. we have the issue and complained. But the service personnel did not rectify the issue. We believe that the defect is causing us significant inconvenience for which you should be held responsible for it, the real pleasure of riding is lost. We presume you understand that you are required by the Consumer Protection Act. Otherwise, we would be faced to resort to the use of legal procedures. We are asking that the Royal Enfield company to solve the issues. We are viewing online so many negative feedbacks about your company. Please restore our faith in your brand, stand behind your product, replace the silencer immediately as it has been making so many issues.
I look forward to hearing from you.

Thank you.
Yours sincerely,
Captain. V. Neelakandan
14 KS Garden
Saravana Nagar
Edaiyar Palayam
Coimbatore-641925
Mobile Nos. [protected], [protected]
Mail ID: [protected]@gmail.com