Royal Enfield — Road side assistance service

Address: ROHAN ABHILASHA 2, A WING, A 704 WAGHOLI PUNE 412207

My bike tire punctured this morning[protected]. Immediately after that, I booked a service with booking ID 36299. On the call, they told me that they would come within half an hour and scheduled the service for 11:00 AM. However, the app shows it’s now 4:30 PM. I’ve called them ten times to address my queries (see the attached screenshots), but they are still asking me what the issue is. At 10:46 AM, I received an SMS saying, "We were unable to establish contact with you regarding your vehicle breakdown.

I have attached photos for your reference. This service has been extremely poor and has wasted a significant amount of my time