Royal Enfield — Rooster automobiles - delay in delivery - false commitment - worst response

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Pondicherry, Puducherry

Rooster automobiles – worst response – delay in delivering the vehicle – false commitment

I want to bring to your notice that i have booked royal enfield classic 350 (Silver) on 7/04/2017/ booking number bkng[protected], so as of today it’s been 75 days completed, while booking i have requested for earlier delivery where they intimated to give a call on 20th may, so based on their word i have given a call on 20th may where they intimated to re-confirm on 25th may, so based on that i have again called on 25th may were they told vehicle will be delivered on first week of june, so i got frustrated and booked a complain on 25th may (Complaint number ccshoc[protected] were from rooster they called and intimated they will deliver the vehicle on first week of june, again on first week i called and checked rooster they are intimating that we do not want to commit timeline and they will call once vehicle is scheduled, i have again reached royal enfield customer care and they have taken conference call with krishna prasad and he confirmed me that he will deliver the vehicle between 12th to 18th june and when i tried to reach today to krishna prasad he has added conference call with rooster branch manager joseph and he is again telling that he can able to deliver the vehicle by july month and krishna prasad also hearing and supporting them we cannot do anything beyond them……

I want to know whether krishna prasad is working for rooster automobiles or for royal enfield, if he could not able to balance the relationship with customer and dealer then the purpose of keeping a person does not fulfill the requirement.

Iam frustrated and exhausted by the way you people commit without any proper analysis and work plan, it is not good for your rooster business development and for royal enfield.

If you can’t able to deliver then why you are doing booking??? Why you are giving false commitment??? Why you are in to business???, if responsible is not there then you have to be penalized for your delay, why you are making the customer frustrated and leaving them in hectic situation.

Even after all you delays and false commitment you will be securing your money and we people has to bear your delay, false commitment.

If you could not able to deliver the vehicle by this week intimate me i know how this has to be carried further with legally and through sustainability