Royal Enfield — royal enfield nx 550 cc orange colour
Mumbai, Maharashtra, India
Ararati khadye on Jan 7, 2019
I am facing a lot of support issue from your dealer at First Mumbai Store, Worli. As I written in my earlier email regarding the delivery of the bike and the ABS issue, the dealer delivered me the Non ABS model on 6th November, 2018.
On 16h December, I took the bike to Pune and while returning back from Pune at 11.30 pm, the bike got broke down at somatane phata near toll and unable to start even after lot of efforts..I have called your RSA helpline on [protected] at the same time and ask for the help to tow the bike from Pune to Mumbai. After giving my all the personal details and the chasis number to RSA, they could not find my bullet in their system. They said that my bullet details has not been entered in their system hence they could not provide me the RSA support.
So I called up the sales person at First Mumbai Store Mr.Shardul and informed him about the RSA issue, he gave me weird reply that to keep my bike at Pune and we will see next day morning.
I had to tow by bike by the help of the local towing service and got by bike to Pune at 4.00 am in the morning. I have paid 6800 for the towing agency.
I have lodge a complain to First Mumbai Store workshop and claimed that they should refund me the amount of amount of 6800/- since blunder was from there end that they haven’t enter my vehicle details in RSA system and hence RSA refused to send me the support.
I spoke to Mr.Vishal ([protected]) who is the owner of the shop (this is what I have been told from the workshop) and explained everything. He claims that the refund should be from RSA and not from First Mumbai Store.He asked for all the required document like towing receipt and tow receipt so he can forward the same to RSA.I have forwarded all the required document to him.
Since it is just one month old bike, why this break down occurs.w.
I have been chasing up with the shop from where I purchased the bike to get my refund but they are refusing inspite of sending all the relevant proofs to them (toll receipt, towing receipt, tax invoice of the agency, photos of bike get towed)
Inspite of sending everything they are refusing my refund,
Hence I need support from consumer court.
Look forward for your positive response.
Name of the shop : FIRST MUMBAI STORE LLP
Adress : Khandelwal Nari Seva Sadan, Ground Floor, Dr.Annie Besant Road, m Opp Glaxo, Worli Colony, m Mumbai : 400030
Telephone : 24977777
Contacted person : Mayuri ( [protected])
Vishal (Owner of the shop) :[protected]
Please help me to get my refund of 6800/-
[Jan 08, 2019] Royal Enfield customer support has been notified about the posted complaint.
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