Royal Enfield — royal enfield product quality and services

Address:

400063

Dear royal enfield,

I am writing this email to inform you abouth the pathetic working of royal enfiled service centre. My last complaint regarding water entering headlight is still pending even after continuous follow-up with support team as well as voyage work shop jogeshwari east. Yet royal enfield is not bothered to solve their consumer's grievances.

Today (24/09/2017) after going to royal enfield workshop, they checked water entering the headligt by pouring mug of water on it? Is this the way to check quality of headlight? For every complaint (Installing of leg guard, sound due to damage of rubber put in handle; showing quality of rubber/ improper installation during servicing, headlight problem) i have to visit to work shop for 3-4 times.

Is this the kind of support you offer. We have only been going through harassment after buying this bike. It has caused loss of money and more importantly loss of our valuable time. We had high regards for royal enfield but now we only have regrets.

Your customer support is absolutely useless just like the bike. We do not recommend any person to buy royal enfield from now.

You have now compelled us to take firm steps against you. As you are incapable of solving our problems, reimburse our money for the bike (Including registration, services, insurance) and take away your bike. Also we need compensation for the harassment you have caused us. We are also going to upload our grievances against royal enfield in all the social platforms available to make the people aware of the degraded quality you are offering.

Regards,

On sat, sep 9, 2017 at 7:44 pm, jayesh dhodi wrote:
Dear sir,

I am writing this email to inform you about the pathetic and careless behavior of authorized royal enfield service center, quality and harassment by the royal enfield authorized dealer and service center.
Today[protected] after calling at royal enfield workshop of jvlr on number [protected], i came to know till date they has not raised the issue of bike headlight neither they has forwarded video to the company/ authorized service provider.

From the day i have booked the royal enfield the problem i faced are listed below:
I got a sms that as per my request they have postponed the deliver by a month. Even after raising a complaint that i have not requested for any such postpone, i got a deliver after a month and no reply for the same. (This shows service or fraud done by authorized dealer)
Bike was getting shutdown in middle of the highway after driving for 1-2 km - they said petrol was not flowing properly. So they solved it. (This show quality of royal enfield)
I have paid for the leg guard which was not delivered for a month by jvlr work shop. (Service provided by authorized dealer)
When they fixed the guard, wire was compressed in the guard due to which meter and signals were not working. A dangerous condition to drive on highway. (Inferior quality of work by untrained person and harassment for customer to take a leave from job and bring back bike for servicing)
During rainy season, i came to know water entering headlight - informed same to jvlr work shop.in-spite of reporting issue they cleaned the water and gave me the bike. I have observed the water was still going inside the headlight. Took photo of it and showed them the problem. They asked me to take video if next time water penetrate inside so that they can claim for the change of headlight. Even after 10 day of sending video they are not taking steps to solve the problem. (Quality of royal enfield, service of authorized dealer, harassment for customer)

Authorized dealers and service center are doing such kind of nuisance of cheat and harassing the customer. Even after paying a huge amount of money we are getting bad quality product and bad quality services. I want a written justification for all my problem. If i am not getting answer for all my raised question, good quality product, proper service or harassment by authorized royal enfield service provider in future, i will post all my problem on social media to make people aware about the third grade quality or degrading quality of royal enfield and a torturing nature of dealers and service provider.

Video of water entered in bike headlight is sent via we transfer. Link for the same is https://wetransfer.com/downloads/07e7c3a0d77f10dd3f94a992441febba[protected]/1a1...⇄

Regards,

Jayesh dhodi

On sat, sep 9, 2017 at 10:29 am, royal enfield support. Wrote:
Dear jayesh,

Greetings from royal enfield!!

Inconvenience caused at our end is thoroughly regretted.

Your complaint has been forwarded to our service team.

Our team will soon revert to you accordingly.

Ride safe,

Royal enfield support

For all things enfield, you can contact us at [protected]@royalenfield.com

Cid:image002. [protected]@01cf862a. C8ec46f0

On wed, sep 6, 2017 at 9:31 pm, jayesh dhodi wrote:
Dear,

I have registered a complaint regarding water entering the headlight of my thinderbird bike, dated: 22nd july 2017. Complaint no. For the same is :ccshoc[protected]. The voyage service center jogeshwari had mentioned the query is resolved as no water was present at the time they had called. They assured me if the problem persist send the video of the same and they will register a complaint. I had sent them video of water in headlight via whatsapp on 31st august 2017 and they assured me on call that they will register complaint at their end and resolve my problem.

But even after 7 day of complaint, i have not received any complaint notification, neither they have informed me about my complaint status.

I am disappointed to inform you that with my past experience with royale enfield services, i had received a pathetic service from royale enfield as compare to other automobile service center.

Regards,

Jayesh dhodi

On tue, jul 25, 2017 at 5:51 pm, royal enfield support wrote:
Dear jayesh,

Greetings from royal enfield!!!

Inconvenience caused at our end is thoroughly regretted.

Your complaint has been duly noted and the same has been sent to our service team for action.

Complaint no. For reference :ccshoc[protected]

For any further assistance you may also contact our customer care on toll free number [protected].

Ride safe,

Royal enfield support

For all things enfield, you can contact us at [protected]@royalenfield.com

Cid:image002. [protected]@01cf862a. C8ec46f0

On tue, jul 25, 2017 at 12:15 pm, jayesh dhodi wrote:
Dear sir/madam,
Kindly revert back on my issue.
My contact detail:
[protected]@gmail.com
[protected]

On 22-jul-2017 8:41 pm, "jayesh dhodi" wrote:
Dear sir/madam,

I have purchased thunderbird 350 cc in april 2017. I have noticed that water is entering the headlight. I had given bike for 2nd free servicing at voyage service center jogeshwari east (Dated: 22/07/2017) and informed them about the same problem. They wiped the water from inside of the headlight with cloth but still i can see water droplets accumulating inside the headlight.

As its a manufacturing defect and it can be lethal since accumulation of water inside will not focus sufficient light during night time leading to accident and life threatening situation. Kindly take this issue seriously and change my bike headlight as soon as possible, as i do not want to compromise my and my family's life due to this above issue.

Regards,

Dr. Jayesh b. Dhodi
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Dr. Jayesh b. Dhodi

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Dr. Jayesh b. Dhodi

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Dr. Jayesh b. Dhodi