Royal Enfield — serious concern regarding servicing from pr enterprises, mahim, mumbai.

Address:

Mumbai City, Maharashtra, 400051

Dear sir / mam,

I'm customer of royal enfield having thunderbird 500 lightening color with registration number mh 01 cb 0003.

I have serious concerns regarding the paid service.

I gave my motorcycle for servicing on 04th september 2017 after been called and sent back on 01st september 2017 due to sufficient number of vehicle already taken for servicing. Pease note my time to reach pr enterprises for servicing was 10:30 am which was pretty much fine when i called them and asked when should i come.

My motorcycle was with pr enterprises for 3 days. Every time i call for knowing when my motorcycle will get ready, i get the same answer that in 5-10 mins they will call and let me know. Not even a single call i received. I myself took the initiative and spoke to senior authority to expedite the issue and get my motorcycle repaired asap.

When i was called on 6th september to collect my motorcycle, i went to service center and saw my motorcycle was in a very dirty position lying there with no proper dusting on it after some powder was used to clean. When asked for bills breakup which was rs. 5400 against the estimate of rs. 3500 + 650, person clearly told me that he don't know anything and asked me to go where bike was serviced. Means i should pay whatever nonsense bills they ask without questioning?

Speedometer which got changed completely was not working, lighting connection problem which i specifically mentioned in job card was not attended but charged around rs. 500, oiling, greasing was not done at all, taping and fixing of wires going here and there was not done but charged.. For all these things they took another 1 hour doing time pass and only talking instead of physically attending the job but still none of the problem was resolved. I was told by mr. Govind khatri that he will send his service guy to fix the speedometer problem at my office address which in bkc. Even after sending him address details he didn't even bothered to send any one. I called him almost 15 times but none of my call was received.

Finally evening i myself went again service center to fix the problems. There i came to know that instead of thunderbird 500 speedometer, thunderbird 350 speedometer was fixed. Again it took an hour to replace the speedometer. Wherein lighting connection was not fixed by them. I was asked for rs. 850 for wire which was required to replace for which i agreed. Point is when 3 days my bike was kept for servicing that time why such problems was not attended??

Later they kept my bike outside on road where traffic movement is too much and bike cannot stand there for more time so i was asked by the service guy to take motorcycle and go since problem is solved.in this confusion i forgot to pay rs. 850 to service center for which i told i will pay online or will do paytm when i spoke to them.

In evening my motorcycle automatically got stopped while running on highway. I called pr enterprises to know the quality of servicing done and how the problem will get resolved now? Mr. Govind khatri talked to me in a very foul language and in a very unprofessional way saying that when your motorcycle stopped then you called and ran away like thief from service center without paying money. He told that he did my work. I want to know he did my work or his own job?? Such a dirty language i wasn't expecting from royal enfield's representative.

Now, please tell me who will bear the towing of motorcycle cost, repair cost, taxi fair from road side to my home, repair cost of motorcycle?? This things all happened same day when my servicing was done. Such a poor servicing without checking / cross checking the vehicle. At least whatever is written / mentioned in job card would have been attended but that work also not done. Removed paints water. Destroyed motorcycle key.

Also, request you to provide me royal enfield's account number so that i can transfer amount of rs. 850 which as mentioned above i forgot to pay at service center. I am not going to give any money to any other individual without prior receipt. As asked by pr enterprises to do paytm, i deny to do that since i don't trust these cheaters anymore.

In all my servicing since the time i have purchased motorcycle, i have faced many difficulties with service centers. No one resolved water leaking inside fuel tank problem yet. Speedometer problem got resolved after almost more than a year by chasing / taking follow-ups/ requesting like beggars. I have used my motorcycle without meter readings, without rpm, without knowing at what speed i'm driving and without knowing the time.

To entire royal enfield team, its my humble request to resolve my issue at the earliest. I went royal enfield service center to get my motorcycle repaired rather than facing more problems into it.

Hope for your sincere efforts against my concerns!!!