| Address: Royal enfield bangalore |
| Website: www.royalenfield.com |
To whom it may concern,
I am writing this with immense frustration and deep disillusionment regarding my recent purchase of the Royal Enfield SCRAM 440. It has been just over a month since I acquired the motorcycle — an investment of my hard-earned money and aspirations — and yet, the experience has been nothing short of a recurring nightmare.
From day one, the engine — arguably the heart of any motorcycle — has been abnormally loud, producing persistent tapping noises that resemble that of a decades-old, worn-out machine. The performance is abysmal; it struggles to cross 80 km/h despite being brand new. I have never even experienced a single day of true ownership joy or ridden the vehicle in its full potential.
To add insult to injury, the vehicle has spent nearly *10 out of the 30 days* in your service center, undergoing multiple unsuccessful attempts at repair. The service personnel are either inadequately trained or grossly negligent, offering vague communication and no resolution whatsoever. Each visit ends with temporary patches that never address the root cause of the issue.
Frankly, I feel *utterly deceived and emotionally drained*. For Royal Enfield, this may be one customer out of thousands, but for me, it’s my *only motorcycle*, purchased with significant personal sacrifice. Rather than the excitement of owning a new bike, I am plagued by daily regret, anger, and a profound sense of betrayal. This experience has completely stripped away the pride and trust that your brand once symbolized.
When I approached *RE Own* for resale options, I was further appalled to be offered a mere *₹1, 70, 000* for a motorcycle barely a month old and with just 3, 000 kilometers on the odometer — originally purchased for approximately *₹3, 00, 000*. Is this how your brand values its customers? A depreciation of over 40% in less than 30 days is not just unjustifiable — it borders on exploitation.
With each passing day, I feel increasingly trapped in what can only be described as a *grossly misrepresented product and a failing service ecosystem*. The so-called "Gun Machine" has become a gun pointed at the peace of mind and faith of your loyal customers. If RE truly believes in its legacy and commitment to customer satisfaction, I urge you to intervene at the highest level and deliver a resolution — not patchwork excuses.
I am left with no option but to exit the Royal Enfield fold, even at a loss. I am willing to sell this motorcycle for *₹2, 50, 000*, just to sever ties with what has become a painful experience. Let this also be a wake-up call: Do not place untested, unreliable machines on the road, because *it’s not just metal and mechanics — it’s the emotional and financial investment of real people.*
Please treat this communication as a serious complaint. I demand a thorough investigation, immediate escalation, and a solution that restores at least some measure of the faith I once had in your brand.
Sincerely,
Pavan Kumar S R
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