Royal Enfield — take immediate action delay in delivery and my vehicle is missing ~there is no update of my vehicle from 2 hrs

Address:

PLOT NO. 5A 10 11,BEHIND TIMES OF INDIA, ,IDA NACHARAM, 500076

Dear royal enfield

Iam mohammed azhar ahmed one of your valuable customer.

Iam writing a mail regarding the issue happened with me in the uppal royal enfield service center. Near rta office nagole road uppal.

Iam not able to find the vehicle from more than one hour. Vehicle details are as follow

Royal enfield 350 reddict red. Tr number 5600.

I have given a vehicle for my 3rd service in the morning 9:00am today. (23rd feb2019). Still the time is 2:32pm but still my vehicle is not found by the service manger. Plz take an immediate action. If not i will log a complaint in the police station.

Thanks regards
Azhar ahmed
[protected]

Dear royal engineers

This is not the correct reply which you have provided me in the below mail. I need the clarification why my vehicle is missed...?? And why your service provider & manager and your management not able to give me a clarification on site on the same day...??

Why there is no proper entry in the registers if any one takes the vehicles out side the security gate...??

Iam not talking about any technical issues in my vehicle which is not solved by your team. I have already mentioned the issue which was happened with me on 23rd feb and also i have been asking the same thing more than 20 times on the same day.

That - where is my vehicle...?? Where is my vehicle...?? From 1:45pm to 3:00pm...??

Why your people will use customer vehicles for their personal work...??

Why you people have not able to provide me a valid reason...??

And also note:- from the date of my service it is almost 4 days completed but iam still not satisfied with the service - because daily iam facing a new problems - like gears are not properly working (It is very noisy). Self is not working.in the engine there is some sound and also in the chain. - experienced a bad thing from your end.

I have many questions in my mind which was not answerable by your team - still need a clarification on that.

Please provide as soon as possible.

And also note that the money - you have charged is not issue here - you can also understand what was mine situation on that time.

Please provide me the clarification & also attach the invoice - i will make the payment 1, 500rs.

Thanks regards
Your valuable customer
Azhar ahmed
[protected]