Royal Enfield — Unusual behaviour of the Brand new Bike

Address:

Bangalore, Karnataka

Hello My Name is Rakesh, I bought the Royal Enfield Classic 350 on 26th Aughust, I got a very bad experience, Let me share my Bad Experience. 26th: I got the delivery of the bike at 1PM and went my office safely, way back to my home engine started giving some bad strange sound, I thought may be fuel got over and went to Petrol bunk, I switched off the Engine but still the bike is ON then I removed the Key but still the Engine is ON for some time, then Engine gets switched Off. After this incident my bike never get ON, Self Start not working, kick start also not working, No lights nothing is working, I checked the FUSE but it was fine, connection was alright, I called to customer care number but it was coming as switched OFF, I was really pissed off, I had no choise left, pushed the bike for around 2km and realised that I am not able to push anymore, then came back to Petrol bunk and left my bike in the Petrol bunk itself. 27th Aug: Next day I called the showroom guys around 11AM, I explained the whole story to them, they told they will come at 12, since its raining outside service guys came around 2.30PM, they checked the bike then they told battery got drain out completely so they did a jumper from another bike(PULSAR 150) Even though they had + & - confusion with great difficulty they charged the battery and told me to do kick start in the beginning, go for 3 to 4 km then the Self button will work. I went to home(Distance around 10km) that night at 10PM, then I checked the Self button, but its not working, then I pissed off again, 28th : Morning I did Kick start several times but nothing is working, I was keep trying since I can switch ON lights, Horn was working, Finally my Bike got started. I went to Temple and did Pooja to get blessings from God. around 11AM I went to show room guys explained everything they told to go to service station( Its had to take a brand new bike to service station to get it repaired, was it a Defect piece, I got really frustrated, but I had no choice but has to go to service station near Bhannergatta) Around 3PM: I got a call from service station that your bike is ready and there was some relay problem in the electrical connections. I asked the reason for it but they are not able to answer the root cause. Around 5.30PM: I went to service station to collect the bike everything was fine, kick start horn ampere meter self start button everything working fine, I asked the reasons for that fault and I explained the symptoms how it happened, battery charging and everything, but I don't know how much they understood. Finally I got the bike and went to my aunt's house in the night 10.30 PM and parked my bike in the Basement. 30th: I did not drew my bike, it was safe in the basement. 31st: Morning 8AM I went for a small ride to drop my brother to the bus stop and in the evening around 6PM also small ride to drop my sister. 1st September:Around 11AM I took my bike to come to office after few Kilometer I get the bad engine sound again then I really got pissed off, frustrated again, I knew If I turn off the Engine then I cannot start it anymore then with that bad engine noise I came to service station and handed over the bike to check it again. I got this bike with waiting period of 4 months and I paid the huge amount(1.5Lakh) but I got disappointed with the performance, I lost my driving craze, I will get fear if I want to ride this bike, cannot be trusted to go for long drive. Please do the needful, I would like to escalate this to higher management. Best Regards, Raghavendra