[Resolved]  Royal Oak Furniture Banaswadi — Damaged cot

Hi, one month back i bought a queen size bed (cot) from Royal oak furniture Banaswadi, Bangalore. After 10 days(as per said) they delivered the cot. When their guys were assembling the cot i found total 5 different pieces were damages. Instantly i called up royal oak, they told sir let them assemble the cot now and will take care of that. I took picture of all those damage pieces and sent them on whatsapp. After 15 days of compliant, there technical manager called me up and told sir we can only do the touch up for those damage and can not exchange it. His reason for the damage was "sir we import the cot from other country so please understand that those damages are expected". Why the hell I should care about from where they are importing it, I have paid amount for new bed not for the damaged one. Finally they told me you do what ever you want we are not going exchange it except touch up. I am going to take these fraud guys to consumer court. So guys before moving towards Royal Oak please be careful other wise you may be the next person to write all these things here again.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Sofa was not yet fixed

I had purchased Geneva sofa on 15.05.16 and sofa was delivered on 16.05.16 with package and still not installed.

Even after 3 times I called customer care it's not done.

preform invoice no.[protected] DTD. 15.05.16.


Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    RoyalOak Furniture
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    View all RoyalOak Furniture contact information