[Resolved]  Royal Oak — non delivery of table

Address:	Royal Oak (Corporate Office), No.15/1, 6th Floor, Outer Ring Road, Banaswadi, Dodda Banaswadi, Bangalore - 560043, Opposite ASR Conventional Hall, Bangalore, Karnataka
Website:	Royaloakindia.com

Dear Sir/Madam,

I live in Kolkata, West Bengal and I had purchased a Royal Oak Petal Table on 9th Sep-2019 on the Royal Oak website: https://www.royaloakindia.com and paid the full amount of INR 5990 for it. At that time the delivery date was given as 21st Sep-2019 to 24th Sep-2019 including installation. The Order no is: ROY0021277

However, a few days passed, and when I checked my account on Royal oak, I found that the purchase status says: order processed. The status did not say anything about dispatch.
When I contacted the customer service :+91 [protected] option 6, they did not have any answer as to why the product was not shipped. After making me wait for sometime on the phone, they said that the product is in Dankuni warehouse in West Bengal and will be dispatched in a day or so. They manually changed the status to "Warehouse "Processing". Kindly note that before I had called, the order status was "order processed". They manually changed the status after I had called.

After 2 days I called and asked for status. they did not have any answer. After strongly pressing for contact details of the agent in Kolkata, they gave me phone numbers of Mr.Umakanth and Mr. Paroz. The phone Nos are [protected] and [protected] respectively. Online team phone number: (Mr. Anish- [protected] ; Mr. Vignesh - [protected]; .

The agents refused to tell me about the status of the order and asked me to contact the online team. After much calling and pestering, I got to know the phone number of Mr.Hemanta Roy ([protected]) who is the ware house manager of Royal oak.

The online team updated the status manually to "Ready for Delivery" on 3rd Oct-2019.

These people when contacted said that the product has been loaded for dispatch and will reach this day. When the item did not come, On calling the next day they said that the delivery was delayed due to delay in challan preparation. Even they told that the truck driver is not reachable. The distance from Dankuni to Kolkata is hardly 10 km. Today They said that the product delivery will be delayed and do not know when I will receive it.

On asking why the delay, they just said that there will be delay without giving any reason and disconnected the call. They also have the gall to tell me not to call them. So much for customer service.

Requesting for a resolution on this matter and harrassment.

Regards.