[Resolved]  Royal Oak — sofa set

Address:	Bangalore, Karnataka, 560103
Website:	www.royaloakindia.com

I had ordered 2 leather sofas. Order number - roy002128
One of the sofas was received in damaged condition. The leather in the bottom of the front side of the sofa was badly ripped. Installation person who came did not complete the installation on account of the damage.

The next day another set of people came and tried to repair the product. They stretched the leather manually and re-stapled. Since the leather was already badly ripped, the staples are absolutely at the edges of the fabric and will start ripping in no time. Also the leather has been stretched way too much. I clearly told the repair person to replace the piece in stead of manual repair.

I have since then followed up multiple times with royal oak for the replacement. Everytime i have been told some story about management approval is pending and the replacement will happen soon. It is two weeks and no sign of any resolution in sight.in fact i was finally promised that the replacement will happen yesterday / today. On calling up in the evening, i am again being told some story about how management approval is required etc. I was sitting at home all day today waiting for royal oak.

This is an expensive leather sofa that should have been quality checked before being sent to the customer and replacement should have been done pronto in stead of delay tactics and bunch of lies being flung around.

I would not recommend anyone buying anything from royal oak. The material quality is dubious and the after-service is terrible.