[Resolved]  Royaloak Furniture — 2 door wardrobe

Dec 22, 2017

Updated by Vasu reborn Unhappy with the Customer Service / Management - Overall

Dear Officer In charge

Writing this email with complete regret

Last Sunday I had purchased 3 furniture’s from Royal Oak one of my Favorites furniture hubs in Bangalore.

Solid Wood/Sheesham – TV Stand – Drawer is not working
Solid Wood/Sheesham - Sapphire Dresser – Installation Completed
Solid Wood/Sheesham – 2 Door Wardrobe – Sealed Installation In-Completed-

The TV Stand drawer is not opening nor closing – Contacted your customer service and complained 8 times and I have all the call records but none of them came to fix it
The 2 Door Wardrobe is not fitting in my Bedroom because of its height. 3 inches more than our bedroom door.

Understand it’s my problem that the wardrobe is not fitting in my bedroom however I have also contacted the showroom and spoke to two of the floor managers and explained them the situation
I requested the management and the customer care officers to at least help me move the wardrobe to our bedroom.
The new 2 door wardrobe is unpacked /sealed till date
My-Solution - its bottom legs can be dismantle and re-mantle after the move to the room.

We have contacted the showroom as well as the customer care but no luck

I need your help to fix my wardrobe issues. Yours kindly

REgards,

Aruna Vasu
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