[Resolved]  Royaloak Furniture — 3 + 2 recliner

Address:

Mnaoj Kumar C B, Union Bank of India, saral Coimbatore : 8618494394

I have purchased a recliner from Royal Oak, Coimbatore stores and during my visit and while selecting the product, it was told that, they will be delivering the brand new product and not a display unit . Further after making full payment they told that, the product has come from Bangalore and it will take 10 days of time. After lapse of 15 days they driveled used/old recliners. The product was not packed and brought in open condition and had lot of dust/dirt. The cushions are also in good condition. when the issue was taken up with show room, they told that, they will come and inspect the product. With continuous followup, after a weeks time, they sent a person for inspection and after that, the stores person agreed to replace the recliners and assured to give brand new product. However till date they have not taken back the old recliners and not responding to my calls. i am totally disappointed/dissatisfied with the product and service of the stores. They are giving false assurance and not responding properly. hence i request you to take up with the company and arrange for replacement of the product immediately.