Royaloak Furniture — 3 Seater and 2 Seater Sofa complaint under Warranty

I have Purchased 3 Seater and 2 Seater sofa last year around 16th /17th August 2022 with One year warranty. Presently one year has also not completed and sofa foam got pressed, when you sit on sofa you can feel the springs of sofa and back of sofa and arm rest foams are also got loosen up.
Regarding this issue I have made complaint on 16th July at RoyalOak Showroom C-03 Galaxy Blue Sapphire Plaza, Greater Noida. After 3 days RoyalOak Technician has visited my house and done the inspection of both Sofa's and told me that Sofa Foam need to be replaced & it will be repaired by Sunday i.e 23rd July. But it was not repaired on Sunday 23rd July. So I called RoyalOak Service Manager (Noida Region) Mr Sonu [protected] and he told me that material is on the way from Bangalore and will get delivered in Noida by 26th July and will get your repair done on 27th July.
But on 27th July also no one turned from RoyalOak and my Sofa was not repaired, then again I called Mr Sonu (Service Manager-RoyalOak) and then he informed me that material got delayed and now it will get delivered in by 30th July and Positively on 31st July i.e Monday your Sofa's will get repaired.
And On 31st July also no one came from RoyalOak and I tried to call again Mr Sonu (Service Manager) 14-15 times I called him but there was no response from his side. He has not even picked my phone call. Then I called RoyalOak Customer Care in Bangalore and informed about my complaint and unprofessional behavior of there Service Manager Mr. Sonu and also sent email to the customer care on 31st July. Customer care informed me that they will speak to Service Manager and get my complaint resolved at the earliest.
Next day Service manager Mr Sonu called me and informed that now since you have escalated the matter to Bangalore office and made my complaint. So now after getting their approval from TMS head only your sofas will be repaired. Now I will not get your sofa repaired.
Since then I have made multiple calls to Customer care also why and what approval is required for getting my sofa repaired which is under warranty and confirmed by your technician that foams of sofa need to be repaired.
Today again I called to Customer Care and again they have spoken to service Manager Mr Sonu and informed me that my complaint is rejected as this is Usage issue not sofa issue and also your sofa is running in 12 month, So you have to get it repaired under paid Service.
Sofa were under one Year warranty and in 11th Month itself complaint was made to Royaloak Noida office and since then they are just making excuses and wasting the time. It seems Mr Sonu Service Manager has taken it on his ego that I have done his complaint to Bangalore office.
Request you to pls assist me in taking up this matter with RoyalOaks and get my complaint resolved under warranty. I have requested multiple times to Customer care that I want to speak to some Senior authority in RoyalOak but they have not provided any details of there Senior managers.
Looking forward some support to take up my issue with RoyalOak management and help me in resolving my complaint.
Regards
Naveen Kumar