Royaloak Furniture — 6 seater dining set

Address:

Bannerghatta, Bangalore, Bangalore, Karnataka

I had purchased 6 seater dining set about 1 and half year ago. Ever since the purchase is made, every 2nd or 3rd month, one chair will develop crack on its stand and then it will break. This is happening for the 5th time. When contacting customer care, they are not lifting the call nor calling back. After writing lot of mails and follow up since last two months, to-day have received a mail that since the product is out of warranty and product is discontinued, they cant replace the chairs but will repair and customer has to pay rs 1200 in advance before their service technician visit. This is totally unacceptable. They have sold defective product and now within 18 moths product discontinued and asking money before any visit. I ahve all the mail communication with me if required will be shared,