[Resolved]  Royaloak Furniture — Amount debited from bank , but order pending and payment failed in website

Hi

I have placed an order on 14th april for a chair - Order Number : ROY00100127
in the payment page i have done the payment, the amount got debited from bank, but in your website it was stating payment Failed and order pending.

I have called bank after 2 days and confirmed that they are saying the merchant received the money and it is converted to an Emi also .

Could you please check what is happening?

Because i cant pay the emi without ordering the product as well as i still dont know where the money is ?

I need a clarity on this, please escalate and look into this matter ASAP

I am trying to reach your customer service from past a week, but it always says line is busy ? i am totally frustrated please any one give me the correct update ?

contact no : [protected]