Royaloak Furniture — Amount paid in full Product not yet received as well as no communication

Address:

Banaswadi, Bangalore, Royaloak Online orders

I placed order#ROY0069712 on 18 sep, 2020 and got the order with delivery date as 3rd october. But today is 6-oct-2020 but still no one is responding via whatsapp-[protected], as well as sent mail to and even had a chat with Zendesk. The information shared via chatbot is not at all relevant and contacted store people in Banaswadi Bangalore they are saying that online orders they do not have any information. All the customer care number is unreachable(seems like a fraud company).
Everyday following up with customer care Zendesk team, email, and even local store(they told that product will take more 10 to 15 days to reach).

Kindly deliver the product or if any issue then refund the amount paid.

Regards,
Ongmu