[Resolved] Royaloak Furniture — bed and bookshelf

Resmi Vergis

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560076

Got my product delivered with one day delay. Now after 6 days not installed and every day from arekere store they will commit for a tomorrow and they are just bluffing. Customer care neither picks the phone. Pathetic service and they are treating very rude. Every day i had to wait as they said someone will come and my entire day was gone in following up. They are only money oriented and not service.

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Dec 16, 2017

Complaint marked as Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

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Comments

MrinalB

from Bengaluru, Karnataka

I purchased 2 sofa - 2 seater Logan from your Indiranagar store. Delivery was made on 4th Jan 2017.

At the time of placing the order I was told that the length of sofa is 60 inches but it is coming to 56 inches after the final delivery which has completely destroyed my look of the room.

I need the replacement of this with 3 seater logan sofa. The sofa is wrapped at my home like that only.

Need replacement of only 1 sofa with a 3 seater sofa. I will bear the delivery charges of any.

Getting n favorable response from Mr. Surendra (Store Manager) and Mr. Rajesh (Customer Care Manager). I am just rotating with calls.

Need an update on this immediately.