Royaloak Furniture — bed broken

Address:

B305 Dahlia Apartment, Opp to Hosur Railway Station, Krishnagiri, Tamil Nadu, 635109

I have booked the robin twin bed on 8-aug-19 from royal oak, bannerghatta, bangalore. They have promised to delivery within 10 days i. E 18-aug-19. But whenever check the status with them from 14-aug-19, will say it will delivered by tomorrow. By 27-aug-19 went to store asked about status then again same promise, after heated discussion i got my bed delivered and assembled on 28-aug-19. But within few days o[censored]seage it got broken. Called customer support and informed problem on 25-sep-19. But they registered the complaint only on 1-oct-19. Today is 4-oct, yet they haven't given date for fixing or replacing the issue. Every time same answer, will check and come back within hour but they will never call back.