[Resolved]  Royaloak Furniture — Blossom coffee table

Address:

560016

Disgusting service provided by Royal oak furniture. We had ordered for a Sofa and Blossom Coffee table. on Sept 5th 2016. Not only their delivery was delayed, they have delivered faulty products ( showroom piece ) which was damanged and dented. On raising a complaint we were told that it would be polished and cleaned and given, when we stressed we want a replacement, finally the store manager agreed to replace the coffee table. But they had promised to do so in fortnight which wasnt even fulfilled even after 3 months!! After visiting the showroom 4-5 times finally they have delivered a product which is not in proper condition, the leveling is not right. The technicians who came to fix the product were very rude in their behaviour. They do not understand main landmarks when we tell the address to the house. Also when we called to the guy who was incharge of delivering the product he just shrugs of saying i am not the only person in this show room to look into issues, you can call the customer care and complaint. Disgusting behaviour from all the staff. First of all they do not have any courtesy to be polite and tell the exact date of delivery. They promise one date and dont even give an update, we will be wondering what happened to the product
!! No phone calls or sms to update the status if the product would be delivered on time or if there is any issues in shippping. They are not even the courtesy to call us even after we went to the showroom multiple time asking for the update on the product. If we call them they dont answer calls, and neither do they respond to any complaint raised through their customer care for replacement category!! Over all very disgusting service. Will never buy anything from them for sure. And will not recommend to any one in future.