Royaloak Furniture — breakage of dining table

Address:	560016
Website:	www.royaloakindia.com

Dear royal oak team,

This has reference to the dining table purchased from your banaswasdi store on 07/11/2014 in the name of shikha prasad order no:[protected]. The table had a glass top. The glass on the table suddenly broke off (Almost blasted) into pieces with a loud noise. The glass pieces were scattered all around the house which could have caused a serious injury.

The customer care failed to help on reporting the incident complaint id:29712. I had also visited the store in person and requested the store manager to send a technician. However nobody turned up.

This is a safety concern. The reason for breakage is clearly the poor quality of glass used and is a manufacturing defect (https://youtu.be/7EgAUhsiRQs).

Please get the table fixed or replaced at your end.

Regards,
Nisha prasad
Contact no:[protected] [protected]