Royaloak Furniture — Concern over product and service- study table

I purchased a study table from online portal of RoyalOak.
I am seriously regretting buying furniture from RoyalOak. I have been doing online purchasing for the past many years, I have never faced such issue. This was the first time I thought of buying something from this company but their services and products don't match the lofty standards they have portrayed. It seems that the company focuses more on endorsement than the quality of products and services. The issues faced by me are:

1. I was promised about the installation of the study table but no service was provided.
2. For 5 days I have been calling Mr. Shiva (ph no [protected]). He didn't pick the call. In a few instances when he picked the call, he made unfulfilled promises. (He kept postponing)
3. After waiting for 5 days, we finally opened the package, we found, on opening, the very first piece of the table was broken. This can't be more pathetic than this. We didn't open further, so there might be more broken parts!
4. I chatted with the customer care person, he too stopped responding after I mentioned that my services have not been fulfilled.
5. Today, 28th July 2020, we have been continuously calling the customer care for the past 2 hours straight but there is no response.

I bought the piece of furniture as a gift for my daughter who has her birthday on 29th July but because of your bad product and services, I have been failed.
I bought this study table after deliberation with Mr. Shiva (name mentioned above also) where he promised me a good quality product and fine services but now these seem like businessman's shrewd tactics only.

This was my first experience with your company and it is so bitter that I can't refer your company as an ethical seller, forget about proposing your name among my acquaintance.
For your perusal, I am attaching a copy of the bill, pictures of the broken parts (which we have seen), and the video we shot while opening the package as proof. From product to delivery, everything has dismayed me greatly.