Royaloak Furniture — Daisy 3 seater sofa

Address:

Bangalore, Karnataka, 560035

Hi,
I had bought a Daisy 3-seater sofa from Kadubeesanahalli store and the sofa was damaged when delivered, the back rest plank was broken. I had raised a complaint with customer service (Complaint# 483) and they had sent a technician/inspection who have confirmed the damage.
The sofa is very bad quality made mostly of ply wood.
The technical manager (Fayaz) called me and told he would repair the part, but I refused it to be repaired and wanted a new piece to be sent for which he is not agreeing and was also very arrogant. It has been more than 15 days and still the issue is not resolved.

Kindly assist in resolving my issue.