Royaloak Furniture — Damage Product Received

Address:

plot no 53, sri sai shiva nagar colony, yellareddy guda , near saket colony

We have ordered a 3 seater and single seater sofa from Royaloak on dec 17th and 20th of December 2021 and got it delivered on 23rd of Dec
service technician visited on 27th of December for fitting the legs and he observed that it's a damaged product what we have received.

(The technician opened the package).

We were completely disappointed with the product quality. Also, it's a damaged piece.

I spoke with Ecommerce manager (Praveen) on 27th December and expressed my grief about the product but was assured for replacement of the product
so here i don't want to the product to be replaced
I'm looking for a complete refund of amount consider my request and refund the amount as soon as possible.

Below are the details of order no:
Date: 17th of Dec 2021
Order #61bc8dd2e04c2
Price: 37, 000 paid via https://www.royaloakindia.com/ website.

Date: 20th of Dec 2021
Order #61c06b63ad647

Date: 20th of Dec 2021
Order #61c06c3a57864

Price: 15, 075 paid via https://www.royaloakindia.com/ website there were two transactions of which one was confirmed.

If the installation person would not have opened the seal of the package I would have not been able to check the product quality