Royaloak Furniture — Damaged furniture delivered- immediate attention required

Address:

Bangalore

Team,

This is to bring to your notice we face with a consignment shipped for the new furniture ordered from your Royaloak store

We have purchased furniture’s - Sectional Sofa, Coffee table and side tables on 31st August with the order number - [protected]. The Sofa and coffee table were delivered on 2nd Sept and was unpacked on 4th Sep. Both the sectional sofa and the coffee table are delivered in damaged condition. We are in touch with your store located on the ORR - Marathahalli road for assistance but we are not getting any constructive resolution. Attached pics for reference.

Please understand that the items are new and already delivered in damaged condition. We want a replacement immediately and not stop gap arrangement as a resolution. We do not want a replacement of the same coffee table and would like to change to a different model since this model of coffee table is something we are no more comfortable in. This has been agreed on to exchange and deliver.

Hope you understand and get the needful done on priority. I hope you understand that this is not acceptable and not something expected from a store of your repute. This is our second visit to your outlet and your store manager Mr Shabeer is behaving rudely and unprofessionally.

Kindly get the needful done and look forward to hearing from you!