Royaloak Furniture — Damaged product delivered and invoice not provided

Hi,
Again I am in this forum to complaint against the same order id. With the help of this forum product got delivered but once Installed, the product found damaged. Taken a snap and shared to Royal oak guy. He raised 2 tickets, 1 for damage product delivered and 2nd for providing hard copy of invoice. He assured that both will be resolved within 5-7 days. Now almost 15 days over. nobody called me yet. I am really confused how the India Govt allow to continue such fraud business. Here is the details of my order
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Order Number : ROY0076307
Royaloak Spencer Office Table 1.2M in Melamine Finish
Total Amount :Rs. 11903.5
Quantity :1
Order Date/Time :18th Oct 2020 10:24 PM
Payment : Success
Transaction Number : 5f8c735fe8fab
Order Status : Warehouse processing