Royaloak Furniture — Damaged Product Delivered, no resolution yet instead raising a ticket. No hardcopy of invoice

I ordered a product online and after a long chase the item got delivered almost 1 month later of the expected delivery date.
Found the product is damaged and complained immediately. The respective executive raised a ticket for damaged product. Almost 3 months over no steps taken yet except few status call. Why such Fraud Companies are allowed to do their online business? Why the Govt of India does not lapse their business license?

I also requested for the hardcopy of the Invoice, but did not received yet.
Dear excutive, please take immediate action to replace the damaged product or I will take leggal action against your organization. Thanks for your Understanding.