| Address: | KANAKAPURA ROAD BANGALORE | | Website: | royaloakindia.com |
Order Number: SO[protected]
Reporting in this forum as the below complaint lodged with the Royaloak Customer Care found useless.
Order placed in Kanakapura Road branch on 20-Mar-2022 was delivered on 21-Mar-2022
However, it took 3days for the technician to visit us after several follow ups on [protected] - First disappointment point is following for the technician to assemble the delivered product even after 48hrs of your standard waiting time after delivery.
Now when the technician Mr. Imran comes to assemble, the products delivered, Dining set DT4025-4S the legs of the table assembled without the washers as it was not getting fitted with it. When you are charging such high prices the product design and manufacturing should match the standard. - Second disappointment point
And finally the major disappointment, the 3 seater Malaysian sofa which is delivered is a damaged piece. From the packing itself it is very evident that the damaged product is delivered knowingly. In one of the corners where there is damage the packing cover white sack is covered with a brown paper and cello tape which is not the case with the other corners. Image attached. Technician says he reported it in the group but there is no communication regarding the complaint lodged.
Informed Mr. Ali and Mr. Lingaraju from the Kanakapura Road branch regarding the same.
Being such a big brand, all the processes including your delivery, allocating technicians for assembly, quality of the product and the customer care needs a lot of improvement.
UNHAPPY ROYALOAK CUSTOMER Was this information helpful? | 
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