[Resolved]  Royaloak Furniture — Damaged Product Delivered - Poor Response Time on Complaint


Order Number: SO[protected]

Reporting in this forum as the below complaint lodged with the Royaloak Customer Care found useless.

Order placed in Kanakapura Road branch on 20-Mar-2022 was delivered on 21-Mar-2022

However, it took 3days for the technician to visit us after several follow ups on [protected] - First disappointment point is following for the technician to assemble the delivered product even after 48hrs of your standard waiting time after delivery.

Now when the technician Mr. Imran comes to assemble, the products delivered, Dining set DT4025-4S the legs of the table assembled without the washers as it was not getting fitted with it. When you are charging such high prices the product design and manufacturing should match the standard. - Second disappointment point

And finally the major disappointment, the 3 seater Malaysian sofa which is delivered is a damaged piece. From the packing itself it is very evident that the damaged product is delivered knowingly. In one of the corners where there is damage the packing cover white sack is covered with a brown paper and cello tape which is not the case with the other corners. Image attached. Technician says he reported it in the group but there is no communication regarding the complaint lodged.

Informed Mr. Ali and Mr. Lingaraju from the Kanakapura Road branch regarding the same.

Being such a big brand, all the processes including your delivery, allocating technicians for assembly, quality of the product and the customer care needs a lot of improvement.

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Mar 28, 2022
Complaint marked as Resolved 
Finally after continuous follow ups the replacement sofa is delivered in good condition on the 9th day of purchase. I would like to thank 1. Mr. Imran from the service department to take the ownership in identifying the faulty piece and also to be there till the replacement. 2. Mr. Lingaraju and Mr. Shaik from Kanakapura Road Branch 3. Mr. Murali from the warehouse 4. Mr. Manu from service vehicle Thanks for the needful action. Still I insist ROYALOAK to improve the overall support system to have happy customers. Regards Nagaraj Gurudarshan
RoyalOak Furniture customer support has been notified about the posted complaint.
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