[Resolved] Royaloak Furniture — defective office chair received | |
I ordered an office chair from royal oak website online on 4th may 2020. My order no roy0032888 for the chair got delivered on 7th may 2020 and installed the next day. Right after installation i observed squeaky noise coming from chair cylinder whenever the person gets up from the chair. I informed the technician who came for installation, he told me that it's common and didn't offer any solution. I visited royaloak showroom near my house and inspected all the office chairs. None of the chairs makes this kind of a noise while getting up. I would like to get the product replaced with same or even a higher model (By paying additional cost) at the earliest. I have retained all the package with me. Please do the the needful asap. Was this information helpful? | |
Oct 7, 2021 Complaint marked as Resolved Royaloak furnitures didn't agree to replace the defective chair but offered to provide repair service. I had to eventually dispose the chair and buy a new chair. RoyalOak Furniture customer support has been notified about the posted complaint. | |
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+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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