[Resolved]  Royaloak Furniture — Defective product not fixed

Have purchased a dining table at one of your stores (Royal Oak Attapur, Hyderabad), refer to the copy of receipt.

During the installation we noticed two issues with the product.
1. Table shakes even at light weight.
2. Big Round marble table and small round marble table are not the same color. Also the Big round table is not the same color that was displayed in store.

Shaking issue is not observed for the display product in the store. I agree that there may be light variation in color, but here color is very different and also two stones are of different color.

These problems were explained to your service agent named. Despite several follow ups problems are not fixed. Then I personally visited the store and explained everything to the Store manager. He came forward and took initiative to resolve the issue, thanks to him.

However I am not seeing any resolution happening on this issue. It has been almost 30days.

I shared them invoice copy, notes given during installation and whatsapp communication with the Store manager..

I have been looking for these answers since day 1.
1. How is RoyalOak going to fix these issues?
2. By when RoyalOak is going to fix these issues?

No resolution being given.