Royaloak Furniture — defective sofa

Address:

RMV II ND STAGE, 560094

Reference your tax invoice no.[protected] dated 20/04/2018. (Copy is enclosed). Warranty period expires on 23/04/2019.
We have purchased sf600413be-3/vivo sofa 3s beige for rs 21001/00 on 24/04/2018. After 3 months the base of sofa 1. E the foam has become hallow due to our self weight sitting on the sofa for couple of hours.. The springs provided is very poor quality and not capable to take human weight of 80 kgs and it buckles and thereby, when sit it sinks due to our body weight of 80 kgs and has affected the back and hip joints problem, which will be hazardous to life and safety.
We have raised the compliant to m/s royaloakindia ltd for rectification of the defective sofa. The m /s royaloakindia ltd has raised the complient to service the product /repair within 7days vide compliant no10592.

Accordingly, mr. Vinod, technician of m/s royaloakindia ltd has attend the sofa repair work in my presence. I seen all the parts of sofa. The springs provided is very poor quality and not capable to take human weight of 80 kgs and it buckles and thereby, when sit it sinks due to our body weight of 80 kgs.

The technician pulled the springs to maximum tension and tied with sofa nada cloth and stapfill to the edges. It is only temporary arrangement, but not a permanent solution. The technician informed to resolve the issue, we have to go fo permanent belt system.

Accordingly, on 06/03/2019, as senior citizens of aged at 70 years, i appeal and requested m/s royaloak india ltd to consider for making belt system as suggested by technician and resolve the issue for per meant solution for good reputation of royaloak india ltd.

In spite of our several requests made on e-mails dated 25/12/18, 31/12/18, 21/02/19 and 06/03/19, the customer care of m/s royaloak india ltd has not responded and continuously failed to attend the defective sofa work within warranty period 24/04/2019

Company : royaloak
Head quarters : bangalore
Industry : furniture
Service/product : living room, bed room, dining, outdoor, home decor, etc
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Contact address
15/1, outer ring road,
Dodda banasawadi,
Bangalore – 560043, india
Phone : +91 [protected]
Email : sales at royaloakindia.com