[Resolved]  Royaloak Furniture — Disastrous Service by RoyalOak - Taking one year for Paid Service

We have purchased the King size cot in RoyalOak Velachery Branch on 01/01/2020 and it got broken during gurantee period in same year. Due to Lockdown, we are not able to get it repaired then.
However, we reached the service team by beginning of 2021 and we are ready to pay for the service though it has been broken during guarantee period. Surprisingly, Support / Service team is so lethargic on even paying a visit to look into this issue.
We made enormous effort to get almost 5 people phone number in last six months and none of them able to even make this case move an Inch. Worst part of this experience is Support people will never lift the call and they will say "Ship is closed" even at 7 PM :-)
Experience of this purchase is depressing as this type of material cannot be handled by normal carpenters also. Attaching below bills and other information to proceed on this.