Royaloak Furniture — do not buy any product from royal oak (fraud)

1 Review
Bengaluru, Bangalore District, Karnataka, India
 Gupta Pankaj Kumar on Jan 13, 2019
I have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response from team. When ever i call they will say we are looking into it.
One of the support member told, we don't have option to take product back from my location.
I mean what kind of business model they have, one way traffic they can only deliver,
If product is damage or so they will not show any responsibility.
Worst business model and worst company to buy product. I am not going leave them like that,
I will do whatever required to be done get my money bank. I am in process of reaching out there ceo directly. (Roy0012447)

Complaint Status

[Jan 13, 2019] RoyalOak Furniture customer support has been notified about the posted complaint.
Updated by Gupta Pankaj Kumar, Jan 21, 2019
Till today 21st Jan, i did got anything, apart from broken wood
Its been a month since I have ordered. Team take you customer seriously
Verified Support
RoyalOak Furniture Customer Care's response, Apr 25, 2019
Issue Resolved
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    +91 88 8079 8811
    +91 80 2542 6296
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    Royaloak Furniture - do not buy any product from royal oak (fraud)