[Resolved]  Royaloak Furniture — Dukes dining table

I bought a dining table from Royal oak in the month of May 17. It is a dining table with a bench. The product turned out to be so weak that it developed cracks within a month. I lodged a complaint with the customer care. After 5 days a technician came to repair the product. However the replaced product had a very low quality and had a complete local finish. The color did not match the color of the original product.

I raised this issue with the technician and he tried to convince me that the product provided is a better product. When I did not agree he guided me to a customer care executive (Babu) who tried to convince me the same. They were trying to shove there solution down my throat. When I asked for an escalation point for Royal Oak India they became jittery and disconnected my call.

When I called again they were very arrogant and told complaint to whomever possible. No one can do anything to us.

If this is how Royal Oak India works, I will neither buy any product from them nor would recommend anyone to buy (if you do not wish to wash your hard earned money down the drain).

An intelligent person is one who learns from his mistake. I have learnt my lesson and will never repeat it.

Best if luck to others who plan to deal with Royal oak India in future.