Royaloak Furniture — failed to deliver the item which i purchased on march 9th 2020

Address:

Bangalore

Sir
I am reeja joseph, i purchased a dinning table and bookshelf from royaloak furnitures via online worth 44220 inr on march 9th 2020.
Order no.5e[protected], ref.[protected].
I approached the customer service to track the product multiple times via email and online chat service. They never responded me properly.. Rather giving positive assurance which never fulfilled.. And the customer service no. Which they provided to contact will never respond ([protected])
I can understand the current situation which is phasing all over the world. But, still they need to understand the eagerness of the customer who paid money. I kindly request your service to help me in this situation, i really afraid that this might be a fake online site as i cannot even track the products, which is showing no order available in the detail which i provided.