[Resolved]  Royaloak Furniture — Failed to keep the promise

I wanted to order queen size bed for my grandparents and when I was browsing in the website I got a call from smitha from royaloak who guided me to order the cot. But I was little hesitant towards the delivery on Wednesday (14th April 2021). As I wanted it latest by Monday. She said she spoke with the manager and it will be delivered on Monday i.e... On 12th of April 2021. Today when I called her she dint respond twice and also later when I called her the response was rude. She says she can't help if operation dept delays. There is no responsibility taken here they just wanted order and later they respond as if we they are doing a favour and we have to oblige. The kind of response from her was not acceptable. I have attached the order details below.
+1 photos
Was this information helpful?
No (0)
Yes (1)
Oct 21, 2021
Complaint marked as Resolved 
They dint get it done soon it's just they took their own sweet time. Anyways its resolved and I want to close this.
RoyalOak Furniture customer support has been notified about the posted complaint.
Sep 30, 2021
Updated by B.s. Vinay
Though the fitting and everything is made the response to the client should be made in a decent manner. However I am closing this case with a note to train their employees and also certain basic etiquettes.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    RoyalOak Furniture
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    View all RoyalOak Furniture contact information