Royaloak Furniture — Faulty 3s Atlanta Electric Recliner (under warranty) - Request for full refund/ new replacement

Address:

Kumananchavadi branch

Order no: SQ[protected]

The product was dead on arrival. The motors were installed only a few days later. Ever since then, the recliner has issues with reclining. It’s either the bush or the motor. Multiple attempts of repair have been made by the one and only RoyalOak service technician available in Chennai. Now the service team is holding me for 15 days saying that they are waiting for the parts to arrive. It is very clear that this is a faulty, waste of a product and the company does not want to admit the truth. As a customer whose product is under warranty, I will settle for nothing but the full refund of the amount paid/ new replacement of the same whole product. Otherwise, I’ll draft a notice and take this further in the consumer forum.