Royaloak Furniture — Faulty Chair Received.... No after sales support... Pathetic experience

Address:

Kankapura road

I purchased the dining table costing around 70000 inr from Royal Oak showroom, kanakpura road and as pet the scheme that time, I have been given the study chair and was told that some executive will come and fit in the same.

He cme but didn't fit in this chair properly and left staring he will come later and despite multiple calls, follow ups and request, there has been utter dissatisfaction and no one has turned back.
I would like to escape this to highest possible authority to take notice if this and ensure we have required reliable folks in our group who don't play with the reputation of the organization. Customer support doesn't seem to be at its place and would cause major damage to the reputation and sales and growth of this firm.
Can we do something now at least please?